Status Updates
Ayrshare Status Update
Last updated
Ayrshare Status Update
Last updated
Please follow us on Twitter @ayrshare or our email list above for the latest updates and alerts.
Status: Closed
Date: 10/16/2024
We are experiencing an increase in failures when attempting to post Facebook Stories from Meta. The error messages incorrectly claim that the video dimensions are wrong, even when they meet the required specifications. We are actively monitoring and investigating these issues with Meta.
Update 10/17/2024:
Meta has corrected the issue with publishing Story videos. You should now be able to successfully publish Stories.
Status: Closed
Date: 9/11/2024
Meta's Instagram is currently having problems with posting carousel images (multiple photos in one post). Single photos and videos can still be uploaded without issues. We have reported this problem to Meta and will provide updates as we receive them.
Update 9/12/2024: Meta has acknowledge the global issue with publishing Instagram carousel posts and has started an investigation/fix. We hope to have news soon of a resolution. This is Meta's typical process of acknowledge -> investigate -> fix. Please note single image or video posts can be successfully published.
Update: 9/12/2024: Meta has fixed the Instagram carousel issue and you are now able to publish carousels posts.
Status: Closed
Date: 7/25/2024
The Meta API is currently experiencing an issue retrieving Facebook Stories. When publishing a Facebook Story the postUrl isn't returned. Also you may encounter issues retrieving Stories via the get all history endpoint.
Meta has been notified of the issue and we are awaiting a fix.
Update 7/31/2024: We are awaiting for Facebook to resolve the issue. At this time you can still post stories, but the postUrl and retrieving stories via history is not available.
Update 8/2/2024: We no longer see issues with retrieving Meta Facebook Stories. You should now have the postUrl present for posts and be able to retrieve Story analytics.
Status: Closed
Date: 6/14/2024
X/Twitter is current experiencing an issue being linked on the social account linking page. We are investigating the issue and will update soon.
Update 6/14/2024: X/Twitter has acknowledged the issue and are working on a fix.
Update 6/15/2024: X/Twitter has fixed the linking issue and you are now able to connect X/Twitter accounts with Ayrshare.
Status: Closed
Date: 5/29/2024
Facebook is currently having an outage on facebook.com, which is also affecting some API calls. If you do receive an error please try your call once more.
Update: 5/29/2024
Facebook has resolved their outage. Please let us know if you are still experiencing any issues.
Status: Closed
Date: 5/22/2024
LinkedIn's API had a brief outage from around 6:50 PM until 7:25 PM EST. LinkedIn has restored their service, but during this time you might have had issues getting analytics or posting.
Status: Closed
Date: 5/3/2024
Meta is currently experiencing a problem that prevents users from posting videos to Instagram through the Meta API. The issue has been reported to Meta.
We are actively monitoring the situation and awaiting a resolution from Meta's development team.
Update: 5/4/2024
Meta has yet to fix the issue with Instagram videos, but it has been reported to them. We will update this channel with more information as it is available.
Update: 5/5/2024
We are still awaiting the fix from Meta on publishing Instagram videos.
Update: 5/6/2024
Meta is actively working on the publishing Instagram video issue and we hope to have a fix soon.
Update: 5/6/2024
The Meta API issue that was preventing the publishing of Instagram videos has been resolved, as confirmed by both Meta and our team. We appreciate your patience and understanding while this problem was being addressed. If you encounter any further difficulties or have any questions, please don't hesitate to reach out to us for assistance.
Status: Closed
Date: 4/3/2024
Meta is experiencing outages across that APIs, which is affecting the ability to post videos to Instagram and Facebook. We are monitoring the issue and will update with additional information.
Update: 4/4/2024
Meta has resolved the issue with publishing Facebook and Instagram videos. If you have any further issues, please let us know.
Update: 4/4/2024
The Meta issue with publishing videos to Instagram has returned. Yesterday Meta had a major outage that affected Instagram video publishing. Meta corrected the video publishing issue a few hours ago, but the issue has resurfaced. We are monitoring the situation and have notified Meta of issue.
Update: 4/5/2024
The Meta has resolved the issue. If you have any further issues, please let us know.
Status: Closed
Date: 4/1/2024
Meta is currently experiencing an API outage, which may prevent some Facebook and Instagram calls from going through. This included posting and getting analytics. Meta has been notified of the issue and we are awaiting a fix.
Update: 4/1/2024
The issue looks to be wide spread across both Facebook and Instagram.
Update: 4/1/2024
Meta has correct the issue. Instagram and Facebook posting/analytics should no longer have issues. Please let us know if you encounter any problems.
Status: Closed
Date: 3/20/2024
Instagram has an outage with their get comments API, which prevents retrieval of comments. This has been reported to Meta and they are investigating the issue.
Update: 3/20/2024
Instagram has correct the issue with getting comments. You may now retrieve comments via the API. Please let us know if you have any issues.
Status: Closed
Date: 3/19/2024
X/Twitter is currently having an outage for authenticating accounts. This results in an error when attempting to link X/Twitter on the Ayrshare social linking page. X/Twitter is aware of the issue and investigating.
Update: 3/20/2024
X/Twitter has fixed the outage and you can now successfully link X/Twitter via Ayrshare. Please let us know if you have any issues.
Status: Closed
Date: 3/8/2024
Instagram is currently experiencing issues processing carousel image posts. Single image posts do not have issues. Meta has been notified of the issue and we are monitoring the status.
Update: 3/8/2024
Meta has correct the issue with Instagram carousel posting. Please let us know if you're still having issues.
Date: 3/6/2024
We are monitoring possible LinkedIn API connectivity issues. We will update as soon as there is additional information.
Update: 3/6/2024
LinkedIn's API and linkedin.com is currently experiencing an outage. We are monitoring the status.
Update: 3/62024
We have seen LinkedIn service restored on both the LinkedIn API and linkedin.com. If you still have issues, please let us know.
Date: 3/5/2024
Meta is currently experiencing a major outage that affects all Facebook and Instagram connections. We will provide additional information as it becomes available.
Update: 3/5/2024
Meta has begun restoring their services and we are no longer seeing issues. If you do have issues, please let us know.
Date: 2/29/2024
Instagram currently has an issue with their API returning replies to comments. This has been reported to Meta and they have sent the issue to their product team. We are awaiting the fix from Meta.
Update: 3/1/2024
Meta has confirmed the fix of returning replies to comments. Please let us know if you have any other issues.
Date: 2/15/2024
Facebook made an unannounced API change that affected retrieving Pages during account linking and retrieving analytics at the social account level. Both issues have been corrected. If you still have issues, please let us know.
Date: 1/26/2024
Instagram is currently experiencing issues publishing multiple images. The issue seems to be primarily with multiple image posting, though we have seen a few instances of single image failure. Meta has been informed of the issue and we are awaiting a resolution.
Update: 1/28/2024
Meta has resolved the issue with publishing multi images. If you experience any issues, please let us know.
Date: 1/17/2024
TikTok is experiencing issues adding captions/post text to published videos. TikTok videos are published, but without captions. TikTok is aware of the issue and we are awaiting a fix.
Update: 1/18/2024
While still awaiting confirmation from TikTok, we see the successful posting of captions when publishing TikTok videos. If you still experience issue with TikTok captions, please let us know.
Date: 1/11/2024
There have been reports of intermittent Facebook Reels videos failing to post. This is due to an issue on Facebook's servers. This has been reported to Facebook by Ayrshare and several other companies. We will continue to monitor the situation.
Posting regular Facebook videos and stories do not have issues. If you do experience an issue posting a Reels video please try the post once more and if it still fails, please consider posting as a regular video or story.
Update: 1/13/2024
We have observed that most Reels are now successfully posted. If you do still have issues, please let us know.
Update: 1/19/2024
Some Reels are still published even when Facebook has a server error. We have included in the error response the Facebook Reel link so you may verify if the post was successful. We recommend waiting three minutes before checking.
Date: 1/10/2024
There is an issue posting images. Our team is currently reviewing the problem.
Update: There was an network connectivity issue with our media servers. This issue has been corrected and you should have no further problems.
Date: 12/13/2023
We are monitoring a LinkedIn issue that affects both adding and getting comments on a post. LinkedIn has been informed of the issue and we will update once we have more information.
Update: The LinkedIn engineering team is looking into the issue. In the meantime, we have a work-around that allows you to continue to both get and add comments to a post.
Update 12/19/2023: The LinkedIn comments issue has resurfaced, which prevent posting, getting or deleting comments. We are working with LinkedIn on a fix.
Update 12/21/2023: The issues with LinkedIn comments has been resolved by using new APIs provided by LinkedIn. However, this requires your users to relink LinkedIn to manage comments, a requirement by LinkedIn.
If you receive an error code 348, please try relinking LinkedIn. Let us know if you have any questions.
Date: 12/08/2023
Instagram is experiencing issues processing videos. Instagram (Meta) has been informed and are looking at the issue. We will update once there is more information.
Update: Instagram can now process videos again. However, the processing of videos by Instagram is significantly slower. Videos that previously took 30 seconds to process not take upwards of 2 1/2 minutes. If you experience a time out with a Bad Gateway response, please see here: https://docs.ayrshare.com/additional-info/troubleshooting#response-500-internal-error
Date: 11/10/2023
Facebook/Meta currently has an issue processing Instagram video posts. We are monitoring the issue with Facebook and will update once they resolve the issue.
Update: Instagram Reels do not have an issue with posting at Facebook. We recommend for the time being to send Instagram video posts as Reels until Facebook addressed the issue.
Update: We have defaulted video posting to Reels since Instagram plans to default new posts to Reels. This will allow you to continue posting videos to Instagram. We will monitor if Facebook fixes the current issue with regular video.
Date: 10/27/2023
LinkedIn had an issue with their 2 factor authentication rollout that might have caused unlinking for connected accounts. As LinkedIn stated:
If you have enabled LinkedIn’s two-step verification feature, you will need to re-authenticate with LinkedIn in our platform to continue to access your LinkedIn data. |
If you receive an API response, webhook, or email that your user's LinkedIn connection is not longer valid, please have them reconnect via the social account linking page.
Date: 10/18/2023
Facebook is currently experiencing an outage which is impacting the ability to post. This is affecting facebook.com and the API. Updates will be posted to the status page.
Update: Facebook seems to have resolved the posting issue for both facebook.com and the API.
Date: 9/13/2023
Meta/Facebook is experiencing an issue with their API returning Facebook Pages. This results in some users seeing zero pages available when trying to connect either Facebook or Instagram.
This has been reported to the Facebook API team and they are investigating.
Update: Meta has been working on the issue. We are still awaiting a fix.
Update: It appears the issue is on Facebook accounts in Business Manager. Those not in Business manager are note affected.
Update: The issue of some users not being able to retrieve Facebook Pages (for Facebook and Instagram linking) is currently affecting thousands of Facebook partners. It appears the issue only occurs on Pages controlled by Facebook Business Manager. We are continuing to work with Facebook on resolving the issue as soon as possible.
We appreciate your patience and will keep you updated.
Update: Meta has provided the following update: "We are aware that this endpoint is still not working even if you have the correct permission, the product team is still working on fixing the issue."
This is in reference to the issue of Pages not being available for Pages in Business Manager. We will keep you updated on the latest from Meta.
Update: The retrieval of Facebook Pages business managed appear to have been fixed by Meta. While Meta has not officially stated they have corrected the issue, we are no longer seeing issues. If you still have issues, please let us know.
Date: 8/31/2023
Instagram's API again has issues with retrieving comments. This has been reported to Instagram (Meta) and they are investigating.
Update: The issue is global for all Instagram API users. We are waiting for a fix from Instagram.
Update: Instagram has resolved their API issue and comment retrieval is now working correctly.
Date: 8/24/2013
Instagram's API has an issue returning comments on some posts. We are investigating and will update once resolved.
Update: We have implemented a work around the Instagram API issue. Instagram comments are now being returned.
Date: 7/24/2023
We have reports of API server issues and are investigating. We will update shortly.
Update: One of our load-balance servers had an issue, which caused API requests to fail. We have corrected the issue and API stability has been restored.
Date: 7/11/2023
LinkedIn is experiencing issues publishing posts and getting analytics. We have informed LinkedIn and will update the status.
Update: LinkedIn has resolved their API issue and you may now resume posting and getting analytics via Ayrshare.
Date: 6/7/2023
The app.ayrshare.com dashboard and the account linking page are currently experiencing intermittent downtime. We are working on a fix.
Update: We have identified that one of our service providers, Cloudflare, is currently experiencing degraded performance of their CDN.
Update: The CDN issue causing the degraded performance was addressed. The dashboard and account linking pages are fully operational.
Date: 6/16/2023
Facebook is not returning all Pages when trying to link. Facebook has acknowledged this issue and is working on a fix.
Update: Facebook had a brief global outage for posting. This has been revolved, but returning all the Pages is still pending.
Update: It has been determined the latest version of the Facebook Graph API is the issue. We have reverted to a previous version and you should no longer have an issue.
Date: 6/16/2023
Twitter is experiencing an increased number of network timeouts if uploading media. We are working with the Twitter team on the issue. If you experience a post failure, please try your post once more.
Update: We have increased the number of automatic retries and the issue is mitigated.