Status Updates
Ayrshare Status Update
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Status: Closed
Date: 5/6/2023
Facebook pages connected with an Instagram account are not showing as a choice when linking with Facebook or Instagram. The issue has been reported to Facebook and we are monitoring the situation.
Update: Facebook has acknowledge this as global outage with their API and the endpoints associated with gathering pages. Their engineering team is working on a fix.
Update 2: Facebook has resolved the issue.
Status: Closed
Date: 5/4/2023
LinkedIn's API currently has stability issues. Linking your LinkedIn account with Ayrshare might fail or show zero company pages. We are working with LinkedIn on the issue. In the meantime, please try connecting again if you have a failure.
If you experience posting or getting analytics issues, please try the post or get once more.
Update: While LinkedIn continues to have network issue, but we have mostly mitigated the issue with numerous retries. Please let us know if you have other issues.
Status: Closed
Date: 3/28/2023
Instagram is taking a significant amount of time to process videos. This may cause a timeout with your API request. If you do receive a Bad Gateway 502 or 504, please see here.
Update: Instagram's video processing time has recovered. If you still have issue please see the link above.
Status: Closed
Date: 2/16/2023
Issue: LinkedIn has issue processing over 6.2MB video files. We are working with the LinkedIn team to resolve.
Update: The issue has been resolved and now up to 200 MB videos can be posted.
Status: Closed
Date: 1/31/2023
Issue: LinkedIn is having technical issues causing access to company pages to be removed. This might affect your posting and getting analytics via Ayrshare.
Update: LinkedIn has resolved the issue.
Status: Closed
Date: 1/4/2023
Issue: Facebook reactions are not available on the /analytics/social endpoint. This caused issues with getting analytics for some users.
Update: We've compensated for the Facebook issue and /analytics/social are now available with the last 6 months of reactions. If Facebook is not able to provide reactions it will not be included in the response.
Date: 11/09/2022
Issue: Our hosting provider Google Cloud experienced an outage for 45 minutes which made linking new social account slow or not available.
Update: Google has restored service and users can link their social accounts.
Date: 8/18/2022
Issue: Instagram has some issues posting videos and the problem seems to be on Instagram's side. We are currently investigating with Meta. Image posting is not affected.
Update: Meta has acknowledged the issue and are working on a fix.
Update: Meta has resolved the issue.
Date: 7/10/2022
Issue: Some Instagram posts are failing. This has been reported to Facebook (Instagram) and is affecting several 3rd party platforms. Facebook is looking into the issue.
If you receive error code 258 this is likely the issue.
Update 7/13/22: The Facebook engineering team has been assigned to correct the issue.
Update 7/24/22: The Facebook Engineering team is still investigating, but we have implemented a work around that alleviates the issue. If you do experience a problem, please contact us for assistance.
Date: 6/1/2022
Issue: Facebook is intermittently experiencing problems posting videos to Pages. The Facebook team is currently investigating.
Update: Facebook has resolved the issue.
Date: 4/25/2022
Issue: TikTok's API is experiencing an outage, preventing new video uploads. We are monitoring the issue with TikTok.
Update: The issues has been resolved by TikTok
Date: 3/31/2022
Issue: Instagram is having issues posting videos. You have have a timeout error when trying to send videos to Instagram.
The issue is affecting all Instagram API users and has been reported to Facebook. We are monitoring the situation and will update the page on the latest status.
Update 1: The Instagram team has resolved the issue with posting videos as of 4/1/2022, and no, not an April's Fool joke.
Date: 3/14/2022
Issue: Instagram is having issues processing posts. At this time your Instagram posts with images or videos are likely to be unsuccessful.
We are working with Instagram on the issues and will update you with the latest information.
Update 1: Instagram seems to have resolved the issues and posts are now successful.
Date: 2/5/2022
Issue: Some users are seeing failures when posting images to Instagram. Instagram is currently experiencing issues with their API, which is affecting many of their partners.
Update 2: The Instagram disruption has stabilized. If you continue to see issue posting, please let us know.
Date: 1/31/2022
Update: 2/2/2022
Issue: We have experiencing intermittent issues posting with Twitter and are investigating the problem.
Update: The issue is resolved. If you're still having issues, please unlink and relink your Twitter connection.
Date: 11/18/2021
Update: 12/17/2021
Issue: Instagram and Facebook are having issues processing images for some accounts. Only a few accounts are affected, but those that are have issue posting the media.
Facebook and Instagram were unable to process media from approximately 12:00 PM EST until 12:20 PM EST, and posts sent during this period were often failing.
Analysis:
A work-around was implemented to correct the issue with New Page Experience posting.
The issue may be due to Facebook's New Page Experience for users that upgraded. A temporary fix is switching back to the classic Page view:
- 1.Open your new page.
- 2.In the menu besides Edit Page, click the three dots and select Switch to Classic Pages.
- 3.Follow the flow, then select Continue.
- 4.Your page will be switched back to classic view.
Date: 10/4/2021
Issue: Facebook's and Instagram's API are experiencing issues and some posts are failing. We have reached out to FB to resolve.
Update: Facebook and Instagram fixed their DNS issues, so API connectivity has returned.
Date: 9/2/2021
Issue: Posting media to Instagram via the API.
Analysis: Instagram is having processing issues with the API for both images and videos.
Update: Instagram seems to have stabilized the issue. We are continuing to monitor to see if the failure reoccurs.
Last modified 1mo ago