Troubleshooting
If you run into trouble with Ayrshare: Linking Facebook or Instagram, posting, connecting Twitter, mentions, or other questions.
Sometimes things don't go right, and that is where a troubleshooting guide comes in. If you don't see your issue here or you can't solve it, please either chat with us or email us.
If you're having issues linking your Facebook or Instagram accounts, a few potential issues might be the cause
Here are a few of the top issues. Please see the next sections for additional information.
- Recently created Facebook Pages, Facebook Group, or Instagram accounts often have trouble posting. You might get this error:
- Ayrshare could not be linked to Facebook. Maybe you're out of network connection or we couldn't establish a connection to our server. Check your connection and try again later.
- Facebook tries to prevent spam and new accounts are considered higher risk. We suggest only linking accounts that are at least 7 days old.
- Switched Instagram Profile to a Personal or Creator Profile
- Switching from Business or Creator Profiles to Personal unlinks the Facebook Page connection. The Facebook-Instagram connection must be re-established.
- Linking Instagram gives an error that it must be a Business Profile
- Linking Instagram requires selecting a Facebook Page that is linked to an Instagram Account. The Instagram account must be a Business Profile - or a Creator if Creator Profiles are enabled.
- Verify the Instagram Account is a Business or Creator Profile. Not being a Business or Creator Profile is usually the issue. Personal Profiles Instagram does not allow.
- Verify the Facebook Page is linked to the correct Instagram Account. This is the second most common issue.
Facebook is asking you to verify your account login again.
Open a new tab/window in your browser and go to facebook.com. Log out of Facebook and login once more. If you're asked to verify your account or a CAPTCHA question, please complete it.
Head back to the Ayrshare dashboard Social Accounts page, refresh your page, and try linking Facebook once more.
Note: Please be sure that a Facebook Page is linked with your Facebook account. This is required to link to Facebook and you will be asked to select the Page to link and post.
If you receive the error: "Could not link Ayrshare to Facebook. You may not be connected to the network or we could not establish a connection with our server. Check your connection and try again later."
Facebook Connection Issue
The cause might be you're using a newly created Facebook or Instagram account. Facebook states that "There is a 60-minute delay before new accounts can log in to any applications".
Please wait 60-minutes and try again. However, we've seen new Facebook accounts take 5-7 days be to allowed.
Please here for details:
Switching from Business or Creator Profiles to Personal unlinks the Facebook Page connection. The Facebook-Instagram connection must be re-established.
You can verify if your Instagram account is a Business or Creator Account by going to your Instagram mobile app and clicking the three bars in the upper right corner. Select "Settings" and then "Account".
At the bottom of the screen there may be a link "Switch account type". If not, please see the link Instagram Linking above for instructions. Click "Switch account type" and you should see the following if it is a Business Account:
This account is Instagram Business
If you see the above image, your account is Business or Creator and no changes are needed. If you have the option to switch to a Business or Creator Account, please choose it.
If you don't see all your Facebook pages when linking:
- Verify you are the owner, admin, or manager of the missing pages.
- When authorizing check to make sure the Facebook page permission is granted:
Click Edit Settings
Check all checkboxes next to the pages and click Next and then Done.
You must claim your Google Business Profile page before linking it with Ayrshare. Be sure to choose the Google account that is an admin of your Google Business Profile page during link authorization.
If you receive an error when posting about Facebook permission issues or you don't see a Facebook Page listed it could be some access permissions were not granted.
Log into Facebook and go to the "Setting" -> "Settings & Privacy" -> "Security & Login" -> "Business Integration".
On the Business Integration page, click the Ayrshare App and choose "View and Edit".
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Ayrshare App in Facebook Business Integrations
A pop-up will show. Scroll down to "Create and Manage Content on Your Page" and ensure that it is enabled. If you see a checkbox with "Pages" then check it to select all pages.
Allow access to all Facebook Pages
Click "Save".
Head back to the Ayrshare Dashboard and unlink and relink Facebook. You should now have the correct permissions.
If the issue still persists, please go back into the Facebook admin setting under Business Integration and "Remove" the Ayrshare app. Go back into the Ayrshare Dashboard unlink and relink Facebook.
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If you receive an error when posting about Instagram permission issues or that your account isn't linked, even though you linked your Facebook account, it could be some access permissions were not granted.
For example, if you receive the errors:
- Unsupported post request. Object with ID [id number] does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation
or
- There is an issue with your Instagram account type or permissions.
Take the following steps:
Make sure your Instagram is a Business account and it is connected to a Facebook Page.
- 1.Login to Facebook and navigate to your Facebook Page. Click 'Settings' from the left-hand menu on your screen.
- 2.Select "Instagram" and verify your Instagram account is linked or by click "Connect Account".
- 3.Unlink and re-link your Instagram account in the Ayrshare Dashboard under "Social Accounts".
Connect Instagram to Facebook
See here for more details:
If the issue is still persists, check your permissions granted to Ayrshare.
Login to Facebook and go to the "Setting" -> "Settings & Privacy" -> "Security & Login" -> "Business Integration".
On the Business Integration page, click the Ayrshare App.
Business Integrations Ayrshare App
A pop-up will show. Scroll down to "Upload media and create post for Instagram" and "Access profile and posts for Instagram". Check both the boxes "Instagram Accounts":
Upload Instagram Permissions
Access Instagram Profile Permissions
Click "Save".
Head back to the Ayrshare Dashboard and unlink and relink Instagram. You should now have the correct permissions.
The social networks are very particular on the frequency of @mentions and who is mentioned. The Free Plan does not allow mentions and will not send your posts.
Paid plans allow mentions, but the same mention can not be used twice within a 3 day period.
A few things to check to verify you have all the required information to successfully post, or call any API endpoint.
- 1.Verify you are sending the API_KEY, found in the Ayrshare GUI dashboard under API Dashboard, in the header as an Authorization Bearer token. Also the proper Content Type must be set.
- 2.For POST calls, validate properly formatted JSON is being sent in the body. Online tools can assist: https://jsonlint.com/
- 3.
- 4.Review the required endpoint's required parameters to be sure they are included and have the proper format.
If you receive an Instagram or Facebook error: "Unsupported request - method type: post" this could be due to a bug at Facebook. A possible fix is enabling the Facebook Off-Facebook Activity feature and then reconnect Ayrshare with Facebook.
The Off-Facebook permission allows other websites to publish on your or your users' behalf.
Please see the following steps to correct.
- 1.
- 2.Review your "Future Off-Facebook Activity" by going here and selecting "Manage your off-facebook activity". If you're already connected you'll only see "Disconnect future activity".
- 3.Verify off-facebook is toggled on. If off, please turn on. Otherwise, if on please toggle off and then back on.
- 4.After toggling off-facebook to on, reset your Facebook connection and relink with Ayrshare: Trouble Posting to Facebook.
- 5.When relinking, be sure all permissions are granted.
If copying an Unsplash URL to post in
media_urls, please be sure to copy the image address.Click on the Unsplash image you want to copy, right click the image, and select "Copy Image Address".
Get the Unsplash Image URL
When a link is included in a post, Twitter tries to render a preview. Twitter meta tags on your site/page in the header are used to render the preview text, image, and link.
You can validate how the Twitter card will look by submitting your page link here:
https://cards-dev.twitter.com/validator
cards-dev.twitter.com
Twitter Card Validator
If everything looks ok, but the preview is still not showing, please contact us for assistance.
The "Published by..." is not displayed to your Facebook Page visitors, only to administrators ("admin") of the Page.
In the Facebook admin view of a Page the source of the post is shown, for example "Published by Ayrshare". Facebook automatically adds this meta data in the admin view.
Please see here on how to view a Page as a visitor or view the page in a Private/Incognito tab in your browser.
Please note: Facebook Group posts do show the source and will say "Ayrshare" in small lettering. This is automatically done by Facebook.
If you receive HTML as a response of "Bad Request" instead of JSON, it is possible the POST body parameter is not valid JSON.
For example, if you send this invalid JSON:
{
"post": "A "great" post"
"platforms: ["twitter"]
}
A response of "Bad Request" will be returned. The code above has three issues: a missing comma on
post, the post text has a double set of " quotes without escaping, and a missing end quote on platform. The valid JSON should be:{
"post": "A \"great\" post",
"platforms": ["twitter"]
}
You can test your JSON by POSTing to the following URL to validate your JSON. Be sure to set the Content-Type to
text/plain.We recommend trying the call in Postman, which can help correct JSON formatting. Please see the next section for more information.
You can validate your JSON by using either an online linter, such as https://jsonlint.com/ or using Postman.
You may also use our
/validate/json endpoint:If you receive a 502 or 504 HTTP error with a "Bad Gateway" message, or timeout, and are trying to post a large media file and the call timed out. Please try sending the post as a scheduled post with a
scheduleDate instead. See the /post endpoint for details.You many also try using the
api endpoint, which is in public preview, for longer timeouts:https://api.ayrshare.com/api/{endpoint name} For example, instead of
https://app.ayrshare.com/api/post, use https://api.ayrshare.com/api/postWe recommend to use the
api.ayrshare.com for the /post endpoint. Other endpoints such as /analytics should still use app.ayrshare.comIf you are trying to link YouTube on an Android or iOS device but receive an "Error: disallowed_useragent", it may be due to Google rejecting your login request. An old browser is often the cause for this unauthorized browser agent rejection.
You can try to address this issue by updating your app to the latest Android SDK, Android OS, and Chrome version.
Multiple language posting is not supported due to Facebook API limitations.
However, Facebook attempts to translate posts into the local language of the viewer. A user can turn on multi-language translations and even select the languages they don't want translated.
You can turn off automatic Facebook translations of posts by going to facebook.com:
- 1.Clickin the top right of Facebook.
- 2.Select Settings & Privacy, then click Settings.
- 3.Click Language and Region.
- 4.Click Edit of Languages you'd like to have posts translated into or Languages you don't want automatically translated.
- 5.Search for the languages you don't want to be automatically translated, then click to select the language.
- 6.Click Save Changes
Facebook Multiple Languages
Facebook/Instagram has rigorous security algorithms and if they flag a security event or suspicious activity on a user's account, Facebook may require re-authorization.
These security events usually occur outside of Ayrshare. For example, if the user changes on facebook.com their password or username in a region they are not generally located, Facebook may flag this account and require 3rd party links to be re-established.
Possible causes:
- Logging into Facebook in a new region or browser.
- Logging into the same Facebook account from multiple browsers.
- Changing your Facebook password or username.
- Connecting numerous Facebook Pages under a single Facebook account and posting duplicate, similar, or frequent content across all the pages.
The next step is to have your user re-authorize Facebook/Instagram with Ayrshare.
Facebook suspends accounts or marks posts as violating their community standard when their security AI is triggered. The reasons are often unknown, but can occur when the user changes their password at Facebook, posts a message manually to their feed or Facebook Messenger, or the security AI sees suspicious activity on the Facebook account. Sometimes posts are flagged by Facebook even when the post is seemingly innocuous, but the security AI sees the post as spam or other users have flagged similar post.
Often these issues occur outside of a post that went though Ayrshare.
We recommend:
- 1.Check your recent posts to make sure they are not an issue: spam like, politics, similar to previous posts, or a high frequency of posting.
- 2.Have the user log into Facebook and check if Facebook asks them to take any actions or provide more information. If everything looks ok, the user can try relinking Facebook with Ayrshare and posting again.
- 3.
If you encounter at facebook.com the message "We limit how often you can post, comment or do other things in a given amount of time in order to help protect the community from spam. You can try again later" this might mean you posted or liked too frequently, invited too many people to a Group or Page, messaged too frequently on Facebook Messenger, or Facebook made a mistake.
Facebook flagged your account a potential spammer or a bot. While there is no guaranteed remedy, we recommend decreasing your post, commenting, liking, and messaging frequency for several days.
Last modified 18d ago